PROBLEM SHARED – PARTNERS

The Design Against Crime Research Centre (DACRC) have worked with:

 

NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR’s assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, entertainment, gaming and public sector organizations in more than 100 countries. NCR is a trademark of NCR Corporation in the United States and other countries.

 

The Dedicated Cheque and Plastic Crime Unit (DCPCU) is a special police unit – sponsored by the banking industry – that consists of police officers from the Metropolitan and City of London police forces who work alongside banking industry fraud investigators. www.financialfraudaction.org.uk

 

LINK is the UK’s cash machine network.  Virtually every cash machine in the UK (free-to-use and pay-to-use) is connected to LINK, and LINK provides the only route through which card issuers can offer their customers reliable nationwide access to cash.

 

RBS manage the largest free to use ATM network in the UK, with c.9000 ATMs, through which we dispense 27% of the total ATM cash withdrawals within the LINK Network.

 

I was using an ATM on Chancery Lane when a man tapped me on the shoulder and alerted her to a £10 note lying on the floor. I looked back at the man and the money on the floor and explained that it did not belong to me. By the time I turned back to the cash machine the cash was being ejected from the machine but my credit card had vanished. I called the bank to cancel my card but by the time I got home two large amounts of money had been withdrawn using my PIN.

— Frances

 

 

I was on Camden High Street one evening when I went to use an ATM. There were crowds of people passing everywhere, a queue for the bank machine and a guy sitting on the floor next to it asking for spare change. I was halfway through withdrawing cash from the machine and was tapped on the left shoulder. I looked over to and someone was standing and gesturing towards a £20 note on the floor. I looked back at the ATM and my cash popped out. But I hadn’t removed my card. The now instantly suspicious small group of men on the right of the machine wandered off and the young man begging next to machine helpfully told me that they had been doing this scam all evening.

— P

 

 

I had my card cloned after someone observed my PIN when I was taking some money out on a Saturday afternoon on Clapham High Street. On Sunday morning I was at home in Rochester when I got a call from my bank asking if I had just tried to withdraw £250 from an ATM in Tooting. They understood that this was impossible, given the distance I would have had to travel in a very short space of time. I reported it to the police and, once I had a crime number, the bank put the money back into my account.The high street was very busy but I was conscious of the fact that there was someone standing close behind me when I was taking out the money. I am much more careful about hiding my PIN when taking money out of an ATM now.

—  Mary